Update: A month after the incident, the Manager of the location, Jori, requested to contact me through Yelp. We exchanged emails and we both explained the situation further. With more understanding on both ends, Jori has offered to make things better and send a bundt cake out of town for the person who never received theirs, and offered to give one to me as well, for my troubles. I really appreciate and respect Jori for reaching out to me and listening to my concerns, that is the great customer service I have come to know from this company in the past! At no point did Jori ever ask that I update my review, I figure it is the right thing to do because they went out of their way to earn back my business and I can appreciate that.