I've been to Il Fornello dozens of times, since I was a kid.
All I can say is that the food is 'decent' and not terribly overpriced. I've always usually stuck to the pizza, and it's not too bad. I've been to multiple locations, and the decor is usually pretty good.
Servers are fairly attentive, and I've never had a bad experience at Il Fornello on that front. I don't recall ever having a screwed up order either.
Good if you want to have Italian without breaking the bank. If you're looking for a more upscale meal, this is not the place.