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| - I'll start this review by divulging this shocking fact: I don't use iPhone covers. I don't like the way they feel, I don't like how they mess with the camera flash, and I don't like my phone being any bigger than it already is. I say "shocking" because while I, personally, don't think this is that weird, people for some reason act like I am jeopardizing the life of a newborn baby when they see my naked phone. I promise, people, I will use car seats.
Obviously, this preference may come with some collateral damage. However, not as much as you'd probably think. I've actually only cracked a screen once, and the result of that is this review. I've definitely dropped my phone way more often than that, on all kinds of hard surfaces, and it's come up fine. But apparently this last one was the drop that broke the camels back because when I picked that sucker up after dropping it on my wooden kitchen floor, I was the one who was shocked.
The next day I called the Apple Store. Since my phone was a 4S, and not a 5, they said they couldn't replace the screen. Something about a uni-something body design. I could buy a new 4s for $199 or, if I qualify for an upgrade I can get a 5S. I don't use my upgrades if the phone I'm upgrading to has been on the market for more than a couple months (and I try not to use my upgrades on S versions) so that was a no go. Plus the 5's dainty little body design makes me feel like I might have to use a case with it, which I'm not excited about. So I started looking for someone who COULD repair it, and UBreakIFix came up. I called and they said they could do it, and before 5 that day, which was awesome news.
I dropped my phone off around 1:30 and was surprised at how nice the place was. For some reason I was expecting a cramped, cluttered office with pieces everywhere, like a chop shop for phones, but the place was sleek, modern, and clean. I felt very comfortable leaving my phone there, and I gave them my boyfriend's number to call me when it was done.
The work was solid 5 stars. The phone came back good as new for $79.99 which is a steal considering apple wanted me to buy a new phone. The only thing I would say was lacking was the communication. Since I was under the impression that they closed at 5, when 4:30 rolled around I started to get concerned. What if he wasn't done by 5? Does he go home for the night and work on it again tomorrow? Does he stay late? Should I wait up after 5 passes? Should I be annoying and check on it? Obviously, I went with the last option and popped my head in, figuring if he's not done yet, I'll have a glass of wine at the Duck next door and wait. He still wasn't done, but said he'd call when he was, before 5. I'll pretty much take any excuse to drink at the Duck, so that was perfectly fine. Then 5:05 rolls around. I'm still not sure the uBreakiFix policy on staying late, so I call to see what's up. He is staying late, he's finishing my phone, and he'll call when he's done. I think he called at about 5:15, which isn't a long time really at all, considering how busy he seemed, I just wish I knew that "or a little after 5" was also an option from the beginning, or I wouldn't have freaked out so much as we were getting to closing time.
All-in-all though, I'd definitely recommend this place for psychos like me who don't use covers on their iPhones, or anyone who appreciates quality repair work from a company that sounds like it was named by the guy who wrote "Gangnam Style".
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