Kim is really knowledgable about all things related to lice control...she is kind, quick and her process and products effective! They smell great so there is no medicinal odor lingering. We really appreciated her quick response and working my daughter in on a week night (probably because she could hear the panic in my voice) even tho she has a family too. She took the time to make sure I knew what to do for follow up to eradicate the problem. Kim is awesome!