Conns is the WORST. I've used rent to own companies in the past and have never had the bad experience my sister and I have now. In February of 2017 we were told a payoff amount for our living room set. Now, more than a year later we are getting messages that the payoff amount was wrong and we owe almost $500 dollars. And we're being told it's OUR FAULT for not keeping up with the account! Who keeps up with an account after we were told it was paid off. Unfortunately I cannot find the letter we got saying we were paid in full. But even without that, if the amount we were given for payoff was incorrect why did it take more than a year to contact us? They have called us in the past if the payment was a day late... now they gave us misinformation about the payoff amount and let interest and late fees build up to a ridiculous amount before texting my sister about the bill.