| rev:text
| - I used to be a avid customer of Enterprise for the last 3 years. I rented from local places such as the ones located right here (Hyundai Accent), another one on The Strip (Dodge Charger), and finally one from what used to be Fitzgeralds on Fremont (Dodge Nitro).
But not anymore.
You see, in some indeterminate time around the last year or so, Enterprise imposed a company-wide policy of requiring two utility bills along with a mandatory debit/credt card collateral before allowing anyone, of any age 18 and up, to be able to rent a car.
When I saw a different review for the Sahara location (on Yelp) mentioning this gripe, I was held with disbelief, and thought that probably whatever agent that worked over there may have had something against the reviewer.
Lo and behold, after calling this location specifically (its located a few blocks west of The Palms), they want me to provide two proofs of utility paid solely by me (and not by fellow family members in the household). With my name on it.
The requirement of utility bills are not going to work if...
1) A customer splits the utility bill with his or her family for the household, and that it so happens that the customer's name is not present on the bill
2) A additional proof of residence requirement.... if a customer pays rent in a informal manner without having their name present on the lease.
This not only disenfranchises me, but a entire population of college students, roommates, co-residents and others that actually pay bills such as rent and utilities without our names being formally present on the actual bill each month.
Also the website is terrible. 2 weeks earlier I attempted to reserve a full-sized sedan that I wanted, and after clicking the book reservation option on the Sahara website, I got immediately sent back to the home page without any note or email that shows that the branch received it.
After calling the Sahara location repeatedly and running into only a empty voicemail box that has not been set up (it won't take my voicemails), I decided to call Flamingo & Decatur instead only to encounter the utility bill requirement.
I immediately came up with a list of bills that DO HAVE MY NAME ON IT, but it has to be HOUSING-RELEVANT utility bills. A cell phone bill still qualifies, but my storage unit's bill does not.
Frustrated with this fiasco, and that I should have already obtained a rental for a weekend in California with my girlfriend an hour ago, I decided to promptly rent a vehicle from a Enterprise competitor instead.
This competitor only required me to use a debit card as collateral, gave me a discount for having my own insured vehicle (it was a stickshift and the area I was going to in California is notoriously rough on manual transmissions), and although it was more expensive, I got exactly what I wanted at the last minute, a full-sized car that can carry the luggage of two people, with a automatic transmission and a engine that can endure the high-altitude locations that my 4-banger has trouble being able to scale on (oxygen deprivation).
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