rev:text
| - I went here on a Thursday morning around 7:15 am. A few cars ahead of me, but they moved pretty quickly. When i got to the window, the lady let me know that they had just barely run out of plain bagels (i had ordered 6) but that they would be ready in 5 minutes. I really wish i would have gotten her name - she is the same lady that has been there every morning that I have ever been there (about 1-2 times every 3 months or so). She turned what could have been a very annoying and bad experience into a positive one. First, she was very apologetic and took responsibility. She asked me to pull around which is normally something you really don't want to do on the way to work, She promised to get them out to me as soon as they were done. I am normally not a very patient person, but her pleasant attitude really put me in a good mood and i wasn't annoyed at all, lol. Secondly, in almost exactly 5 minutes, she literally ran the bagels out to my car, apologized again, and i went along my way with piping hot bagels fresh out of the oven:). I am giving a good review solely based on my interactions with this one employee. After reading through the reviews here, I can see that there may be a management issue at this location because a lot of people are complaining about the waits and availability of product at certain times of the day. But for me, i am willing to give this location a few more chances based on the customer service that I received today.
|