Run as far away from this company as possible. Signed up at Costco and EVERY delivery this company has made has been wrong unless I was home to correct the delivery person so he left the correct product. They leave the wrong products, then you have to sit on hold for an hour to get their customer service. Then they make promises they will have someone call you back and resolve the issue and I've never had a returned call. Never had the problem resolved either.
I finally canceled after a year of hell with Sparkletts. My service was canceled and I was done with them...then all of a sudden I come home and find water being delivered again. I'm no longer a customer, I didn't order their product, but they are charging me and won't credit my account. Again, they need to contact someone else to find out why my service started up again and that person will call me back. Three days later and I've heard from no one.
Their product, that I didn't order but paid for, is still sitting out in front of the house because they say "leave it and someone will come by and pick it up" but three days later it is still out there. It is going to be stolen and they I'm going to have that to deal with.
Worst company I've ever dealt with and I wouldn't wish them on my worst enemy.