I have been going to this office for several years. I have had some very rude provides in the urgent care! I have always just let it slide. I have had two experiences with a girl a the front desk by the name of Peal. Peal is very rude and unpleasant. The first time I came in contact with her she advised me I needed to pay $120 for the office visit, because I had not met my deductible. I did tell her that the insurance I have has an account set up with $1400 a year and she need to run it through my insurance. Peal was extremely rude and told me I was incorrect. I advised Peal West Valley Internal Med has a contact with my health insurance company that states this. Little does peal know I work for the health care insurance company. Peal this states at the top of her lungs to a crowed waiting room,"I will let our billing department know you're refusing payment." I called the billing department the following day to confirm that I do not pay up front. Several months later I am back to see my doctor and run into Peal and have the same problem. Please let me know why this girl is working the front desk has no clue about payment and is so rude?