Today we came to Capriotti's at 9pm for sandwiches. When we arrived there was a line and only one guy taking orders and no one making sandwiches. The guy working called to the back that he needs help in the front, but no one came. He then went back there not once but twice to find the other employees. When we ordered the girl who had since appeared from the back asked if our order was for here or to go. We responded "for here". I ordered a capture 2, Capastrami sandwich and tomato bisque soup, my husband the Bobbie, medium. When our order was ready the guy had packed the sandwiches up into a bag and the soup was in a little take out container. I asked for a soup bowl as we were intending to eat it here and even though I know this isn't gourmet food I don't need to be eating my soup out of a paper cup. Well apparently they were out of real bowls. My guess is someone in the back wasn't doing their job. Possibly the same 2 employees cussing loud enough for us to hear while sitting next to the door. Either way, when I unwrapped my sandwich it was this pathetic little thing. I have ordered the capture 2 before and the sandwich I got was never this small. That's not what I paid 8.99 for, which prices went up as well. I am now done eating my meal and still hungry. I barely weigh 105lb and should not have to go home and make myself more food right now. I'd like my money back and hope they hire more professional employees who do their job and cuss less.