Took my fur baby in because she had a really weird mark by her ribs. The staff was very sweet. They offered me coffee or water while we were in the waiting room. The doctor was very sweet and straight forward wth me. What I thought was the end of the world for my fur baby was just a bruise! Doctor said I could try to monitor it and if it got worse come back for lab work. But she was right and To was a bruise and went away a few days after! She didn't try to sell me labs or testing. I loved it. They seem honest and that's what I'm looking for and I found it :)