When we arrived, it was around 2ish and quite busy. However, it took us 25 min for us to even get our drinks. We only got one refill on our beverages the entire time we were there. My prime rib was completely dehydrated and cold. Most of our food was lukewarm at best. The excuse given was that they were busy. I am sorry, I have worked in the restaurant business and the whole goal is to have a busy restaurant. If every time you are busy, you can't handle it, then someone is in the wrong profession.