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| - DO NOT PATRONIZE THIS SHOP!!
I drive a Dodge Charger and I have been having some trouble with a shimmy in my steering wheel. The first time I went in, I had them balance all 4 tires. I was very wary because when I was waiting for them to write up the service order, the attendant didn't know how to ring in the service. When he asked his associate, that second guy told him to write it up at a lower price than the guy I was talking to quoted me. When I asked, he gave me some excuse that right now I don't even remember. It wasn't too big of a difference, but I still remember feeling a little ripped off because of course I was made to pay the higher price.
The real problem happened when I returned a couple weeks later to get an alignment as the balancing did not fix the problem. All seemed to be going well until I was about to be picked up by my girlfriend. The mechanic who was going to test drive the car backed out of the parking spot I was in. She was pulling into the parking lot at the same time coming down the aisle. The mechanic proceeded to hammer the gas pedal, squealing the tires and almost hitting my girlfriend head on as he maneuvered around her and out of the parking lot. Needless to say I was furious and confronted the manager. He assured me that it would be handled.
When we were leaving, the mechanic pulled into the parking lot making an ILLEGAL left turn into the parking lot which was blocked by a median. Instead of going to the nearest light and making a safe and legal u-turn, he decided to make the left heading up the wrong side of the road. I was livid at this point. I approached the mechanic in my car and his response was that he did not squeal the tires and that he makes that turn all the time basically asking me what the big deal was. The manager came up to me giving me his best effort to rectify the situation by promising me a free oil change on my next visit. REALLY?!?!?!? I told him that I perform my own oil changes and just to fix my car.
When I went back to pick up my car, the manager continued to assure me that everything would be taken care of and offered apologies. He gave me his best effort I guess, but his resolution was to charge me full price for the awful experience I had just gone through and to give me a free oil change on my next visit which will NEVER happen even after I told him that I change my own oil.
Well, my shimmy problem is still not fixed, which there might be something wrong with the rotors, still haven't figured that out. I don't hold the continued problem against them, they performed the work I asked them to do, but of course there was no diagnosis of the actual problem or extra effort. Kinda feels like I just got a hardly satisfying haircut at Super Clips or something. Their only concern is getting cars in and out of the shop, not developing lifelong customers. I received no comfort by the actions of their mechanic while driving my car. If I saw him peel out in my car, almost hit my girlfriend, and perform an illegal left turn in the 5 seconds I saw him driving my car, what kind of driving maneuvers is he doing while he's out of sight and what other corners is he cutting while performing work on my car?
I will never be going back to this shop or any other Tire Works shops for any service even if it is given to me for free. AWFUL!!
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