I agree with the bad reviews. They don't answer the phones. EVER. I can't understand that but was told that is industry standard. Wow. Totally untrue as well since we have seen out of network provider for a year that answers phone and sees you within 10 minutes of appointment time. They are supposed to help people. The intake counselor said things to my teen that were totally innapropriate. This was after she personally insulted me. I was also told and had to sign off that if you are eight minutes late they will cancel your appointment because appointment is only 15 minutes with provider. Yet they kept us waiting to be seen well over an hour. I would give 1 star.