Food wise, it's probably one of the better Japanese AYCE places. But their service just doesn't match their quality in food.
My Bf and I went on a Saturday night, granted it was half. But we had to wait a good 15 minutes for anyone to greet us - even though a few servers saw us while they were walking by. When we sat down the male servers gave us tea and just walked off, which would of been fine if we didn't want drinks. But my bf and I wanted some drinks so we had to wait for another 10 minutes to flag down a server to order our drinks and put in our first order.
Our first round came relatively fast and the quality is pretty good. Since its an AYCE I was impressed with the freshness and the rolls weren't falling apart. Tempura was crispy, fish was grilled perfectly. Everything we ordered were good.
When we tried to put in our second order it took another 15 minutes and they didn't clear off our tables either. He just walked off and never came back. By now my bf was annoyed and he had to wave his arms in the air to flag down a server to clean off our tables. While he was cleaning the table he was slamming the plates around as if he's annoyed at us. What the heck.....? So my bf asked to speak to the manager, the same server just said he's not here tonight and walks off.
Honestly when I go out to eat I don't expect to have this type of attitude. No matter how good the food is, if the service is horrible I will never recommend this place to anyone.
Another thing I'm peeved about is they have an automatic 10% service charge already added to the bill. This only promotes mediocrity in service because the servers don't need to work for their money.