I was a loyal customer for over 2 years. Recently, I had the owner replace straps on pair of sandals at a cost of $25. The repair 'looked' fine. However, once I started to walk in the shoes, the straps would come undone causing me to literally walk out of my shoes. I returned to the store a few days later and showed the owner the problem. He said that this wasn't his fault and that it would cost me another $30 for a re-repair. I was stunned. I expressed my concerns about being charged a second fee and it wasn't until other customers started to overhear our exchange did he finally agree to do the repair at no charge. When I returned to the store a few days later to pick up my shoes, I was told by the owner how he was out $30 since he did the work for free and that I was not welcome back in his store. If you're looking for a shoe repair store with decent customer service, I urge you to look elsewhere.