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| - This hotel is beautiful, probably one my favorite on the strip, as for staffing and the way the staff is trained that would be 1 star from my experience and that is why my rating is 3 stars.
I went to the lobby bar to meet my boyfriends family that had come in from out of state, since they were staying at the hotel and I'm a local I was meeting them and when I had got there everyone already drinks. I went up to the bartender and asked for a long island and sat down to talk to the family. I must have been sitting for a good 10 minutes before a drink was ever brought out to begin with, and I dont know about everyone else but when I'm meeting new people I really would like a drink in hand ASAP. The drink was good, very strong and not very sweet but I didnt mind it. I had one more drink after that and then we all decided to go get something to eat at the italian resturant Portifino. When I asked the bartender if I could pay my bill she said she had added it to our tables bill, so I asked if she could please take it off their bill and I would pay for my own drinks. The bartender then replied that she couldnt do that, I'm going to be honest, I wasnt happy with that response so I rolled my eyes and told her I needed the bill split (this was my first meeting with my boyfriends out of town family, I didnt want to add another $25 on to their bill, and I had no cash just my card) the bartender then looked at me like I was an idiot and said "Oh yeah sorry, I can't"
i have worked in the service industry for years before I settled in my career and to say "no" to anything in the hotel bussiness is unacceptable. ESPECIALLY because all I wanted to do was pay my bill and go. My soon to be in laws told me it was fine and they would pay for it no problem but honestly! How embarassing...!
After that embarassing moment we headed over to the Portifino resturant located not very far from the bar. When we walked in we were dazzled by the designs and how pretty everything was, the bar inside is beautiful and the wine selections on the menu is one of the best. We were seated at a round table that must have been one of those pull out tables that you can set up becuase there was a metal rod digging into my crossed legs the whole time. You would think with the way the inside "looks" and the prices I would be comfortable but not at all. The menu selection wasnt very big, but I ordered the steak and had some wine and it was really good. My only other complaint is the service from our waitress, she was very snobby and for me personally even though I like to fine dine, I dont like being interrupted every couple of minutes to hear about specials and wine pairings, I'm a wine drinker and I know my wines! It just wasnt was I was expecting... I wanted to spend quality time and get to know my soon to be in laws not have my server talk to us for half the experience. Also just a suggestion, every resturant especially a a fine dinning resturant in the hotel, should have a bathroom inside, being away from the table for 10 minutes to go back into the casino and find the bathroom was not pleasant.
I really did like the actual hotel experience, I won money on a couple of machines, the room was nice, lobby was beautiful, it was just the service that needed help. Other than that just the way this hotel decor is makes it my favorite on the strip.
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