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| - My experience at Urgent Extra Care started out well, but by the end I was livid. The two women at the front desk were friendly when greeting my partner and I, and were thorough in explaining the paperwork. I paid for services up front, filled out and turned in all of the paperwork, and waited for less than 10 minutes before we were called back to an exam room.
After about ten minutes in there, the physician assistant briskly walked in, her eyes on the ground in front of her, mumbling her introduction. She never looked me or my partner in the eyes or shook our hands to get our names. After about 5 minutes of chatting with my partner about his issue, she informed him that he has bronchitis and she will be putting him on antibiotics and steroids. I mentioned to her that when I came to Urgent Care Extra about 9 months ago, I was given a shot of antibiotics along with the oral prescription in order to expedite healing, and asked if he would be able to get a shot of antibiotics today, as well. She said "sure" and left the room.
About 5 minutes later, an assistant of some sort (I am assuming this is what he was; he didn't introduce himself by name or by title) came in and told my partner to roll over. He gave him a forceful shot in the butt cheek (which was weird.. I didn't remember my antibiotic shot being done like that), told us his medications would be brought in the room soon, handed me a survey to fill out, and then he left.
I filled out the survey (everything being positive, except for the PA's non eye contact and lack of proper introduction) and anxiously anticipated us receiving the medications so we could pay for them and go. Fifteen minutes passed by and still nothing. I opened the door and stood in the doorway, eventually being seen by this assistant. He says, "I am just waiting on a signature by the PA". About five minutes later, he received it and he then brought the medications into the room. Handing them to my partner, I was astounded when he stated: "The directions for the medications are in the bag". My jaw dropped to the floor.
When he walked out of the room, I exchanged a few words with my partner, and then ran out of the room to get the assistant's attention. Once I did, I told him I would like to speak to the PA about the directions. (I have NEVER been given medications or a prescription for medications by any healthcare professional followed by a "the directions are in the bag"). What was his response? "She's busy right now".
I flew to the front of the office to purchase the medications, and when the receptionist repeated the cost, this assistant overheard her and said, "No, there's another $20 that needs to be on there because he got an injection of steroids". I said, "What?! I asked for an injection of antibiotics, not steroids!" And he just said, "Well, the PA ordered steroids".
At this point, I was seeing red. So, I paid for the medications and quickly left, vowing to never return.
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