I can't find anything to complain about. I went to eat here with my kids and they are picky eaters. They hate seafood but for some reason they like fish and chips. I read the reviews going into Off the Hook so I was mindful of some of the negative comments.
We ate the Family basket of Fish and Chips. The fish tasted clean and I agree with the management rebuttal about lack of taste. Cod should be clean and fresh tasting. It's not like Salmon that has a more flavorful taste. The condiments were good at adding flavor to the Cod. The Coleslaw was not overbearing, not the most flavorful but again, tasted clean and fresh. I can handle that.
The family basket came with hush puppies, maybe a little overlooked, but not enough to deduct a star because they still tasted great. I dipped the fish and hush puppies in a tangy orange colored type sauce that's probably got ketchup, mayonnaise and some seasoning mixed in. That was really good. The fries were cooked right, not over cooked, not soggy and not undercooked.
My kids like this place and so did I. Like I said, they are picky. As far as the price, almost $30 for the family basket not including drinks. Not cheap but not too expensive. You go to any bar in town and Fish and Chips is easily $10/person. So Off the Hook was about the same. I would definitely come here again.