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| - I just moved here and was in a search for a dentist, this happened to just be the first place I called that accepted my insurance in network as well as my husbands. The phone interaction and the easiness of setting the appointment, as well as filling out paperwork was easy and hassle free. The staff is friendly. Two stars for the above experience.
The office itself need a lot of upgrades. You can tell that not a lot of work was put into the interior. Walls are poorly painted, with a mint hospital color. There's not much decor or inviting office ambiance here, it reminded me of somewhere you would go if you don't have insurance or money to pay for dental service.
The equipment is outdated, there was rust on one x-Ray machine and the second panoramic x-Ray machine wasn't working at all (I hope the insurance is billed properly due to this, as there were no panoramics taken ). The chairs are old and squeak when operated. There was dust on everything that I looked at, so not much cleaning goes into the detail of the office. I also noticed dirty cleaning tools that were sealed up, I was hoping they wouldn't use on me.
There was an "assistant" that couldn't figure out how to use the x-Ray, the hygienist had to come in and do it for him after he poked me for 5 minutes and complained he couldn't figure it out. Then I saw this same guy taking out trash, then learning to input data in the computer, so I am unsure of his title here.
The main Doctor is very young, he was nice. I don't have anything against him being young but maybe when he gets his own office/practice he can elevate the overall patient experience to a more modern expectation.
Southwest Smiles & Smile Today are also one and the same practice. They have two different names on Yelp. That was odd, because I thought I called one place but ended at another. I figured out it was the same address and place when I actually got there.
While I was waiting for my husband, the doctor left with the front desk employee to go to Starbucks, then came back 30 minutes later. That was odd too.
Overall I was not impressed with this office. Perhaps it's because I have been spoiled with high end technology, beautiful office spaces, as well as dedicated exceptional care/service. Because all 3 are equally important to me, I will seek another facility for my dental needs.
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