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  • Pros: Location Seating Decor Family friendly Cons: Quality of food Overworked staff/lack of staff Poor management Summary: Evening time at The Baton Rouge on Yonge St. Looks fantastic from the inside out! We both have been wanting to go for a while as we both are steak lovers and have been to different steak places across North America. The wait time was good for a busy, Friday night (10 mins). Alex was our waiter and he was very sweet and polite. My friend and I were seated and it took a while for the waiter to take our food order. When we finally ordered they took 20 mins to bring 2 glasses of wine. We could have walked to the bar, bought a drink, sat back down and still waited an extra 20 mins for our appetizer. 50 mins later and we only have our appetizer. 20 mins later our entree came and it was cold. Our meat was cooked rare instead of medium rare. I wouldn't have said anything but my friend had mentioned that her steak was undercooked as well. We politely asked Alex for our steak to be grilled a little longer. We didn't want to cause any fuss; we only wanted to eat the $130 meal we were going to pay for as this was 1.5 hrs at this point. An older waitress with long, light coloured hair named Christina, asked what our issue was and we just explained that we wanted our steak cooked a little while longer. Christina was very aggressive and not sympathetic. We understand that it is more work to reheat a steak, however we weren't going to waste $100 in steak meals; as well we weren't going to eat a mouthful of blood unless we asked for it. *side note The bathrooms were not tidy and dirty. She took it away; she was fuming. We were very apathetic to Alex who had to run around a whole section with so many people. I don't know if they didn't have enough staff, employ jaded people or overwork their staff. I do not blame anyone, I understand that things happen; but I will never go to the Baton Rouge again. I'm very disappointed. :(
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