rev:text
| - I am torn between 2 and 3 stars for this place, but I went with 3...it is probably more a 2.5. Sometimes I have a great experience here, but more often, not so much.
I feel bad because some of the staff are really great and helpful, but it is very inconsistent. The lines are almost always out of control, and they seem really unprepared to handle more than 3 people at a time, which always strikes me as odd because it is a giant party store!
I ordered balloons a week ago and waited in line for the one checker, and told her I wanted to get a balloon bouquet. She had me walk back and forth up front to pick out balloons which held the whole line up behind me. I felt bad and got a ton of death stares from people waiting, but there didn't seem to be any other way to get the balloons I wanted, and no one else came up to check out people behind me.
Then I came today (at 11:45) to pick up my balloons (supposed to be ready at 11) and they weren't even blown up yet, so I had to wait while they did them. Not a huge deal really, but they make such a big deal about taking down all your information (email, name, phone number, pick-up time) that you would think they would actually have them ready 45 minutes past the time they were supposed to be. The guy was nice and apologetic, but the girl he looked at when questioning why the balloons weren't done, just said she forgot...okie dokie then :-\
However even with all that said, I know I will be back. There really isn't anywhere else you can find such a large selection of party supplies, Halloween costumes (although the place is a mad house zoo all of October), or holiday items. I just wish the staff were a little more on top of their game over there.
|