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  • We're currently one third of the way through our lease and I cannot wait to move out of this place. The property looks nice enough and the grounds are well kept, but our experience here has been lackluster at best. The staff is rude, for starters. They don't handle complaints in a gracious or timely fashion. We had an issue with a drawer in the kitchen that kept tipping in. They came out five times before I gave up on that. Yes, it sucks, but that's par for the course here. Last Monday, something caused a flood in the bathroom/hallway/kitchen area after hours. It took the on-call maintenance guy over an hour to arrive, and he couldn't find the source of the flood, which had thankfully stopped at this point. The carpet person arrived another ninety minutes later, ripped up the carpet, sucked up the water and set up a large fan. By Thursday, I was asking the office when they would be replacing said damaged carpet. They told me that they would just be cleaning it and not replacing it. They also said that I told them the source of the flood was the second bathroom's toilet (I did, really? It's good to know I live in Imagination Land.) On Friday, I went into the office again, and they told me they'd be out to clean it that day. Right around closing time, the carpet person's assistant showed up, removed the fan, and did no cleaning or tacking down of the carpet. He said he didn't know he was supposed to do those things and didn't have the materials to do so. Finally, eight days later, they have tacked down and cleaned the carpet, after much nagging by me. I have never had to work so hard to get basic service from an apartment complex. In addition, they do not keep track of packages in the office consistently, and I have had mail go missing on more than one occasion. They also roll water and sewer into your rent price. They recently raised this, so our rent went up, mid-lease. I am disturbed by the fact that they can change what we pay pretty much whenever they like. Pros: - Close to shopping and grocery stores. - Easy to get in and out of. - Relatively quiet. Cons: - Rude, non-responsive - Things don't get fixed properly. - Price may change. EDIT: The complex changed ownership at the end of my lease, so this review may be completely outdated at this point.
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