It's touristy. However it's perfectly located when visiting old Montreal. When it's cold outside, this is the perfect escape. The drinks may seem overpriced at first, but when you get them you'll see why. They come in gigantic mugs.
This place is a chain and are known for their chocolate. I tried the almond and chocolate croissants which were good but not amazing. The hot chocolate here is awesome. The matcha latte is very good but very milky.
Lots of seating. It's worth stopping in if your feet get tired.