Worst Panera I've ever been experienced. They told me I was eligible for any free drink of choice (it was actually $1 off any drink of choice) and when they discovered their mistake it took over 5 minutes for the cashier to figure out how to remove the drink. I watched them slowly assemble my botched turkey avocado BLT over a span of 10 minutes. Meanwhile, I was the only customer at the time. Ridiculous wait times, and bad customer service.