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| - I previously had a good review of this grooming location, not anymore. My dog had an 8am appointment today for bath and haircut. It's 1:13pm now and she's still not done. At 8am they said, 4 full hours, come back at noon. My husband arrived at noon, sorry we need 45 minutes more, one hour later her went back, not done, need more time-- he had a fit so they started trimming her. Oh they said to him, "we are obligated to take walk ins" what the heck policy is that, random people show up, no appointment, so your appointment is pushed back?? Never going back. Customer service is awful, dog in a cage 5 hours and 17 minutes, waiting parents thinking she will be done soon, day totally screwed up!!!
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