The couple of years that I had my personal insurance here, I felt like I was nothing more than a number. When I asked if they could help me with a business need (which is listed on their site), I was told I had to wait up to a week for someone who knew about that to call me back. The information they eventually provided was not the coverage I needed. I didn't find this out until I worked with another agent at another company. Very disappointed... Would definitely not recommend them.