I work at the location in Dormont and I can tell you that the entire staff appreciates our customers. We are more than willing to make any drink anyway you want it! In response to other reviews - our hand crafted lattes are a sweet treat, but if you want the flavor with less sweetness just ask! We have no problem catering to customers. Also we do have a public restroom and wi-fi! Our store is smaller but the menu is huge and the music and wifi create a cozy atmosphere! I personally love getting to know the locals (I live in Dormont too!) So, feel free to come grab a coffee and strike up a conversation! Also, I am more than willing to suggest some of my favorites! We have great loose leaf teas too btw.