I had called the corporate number after I had been in this place last and told them about my bad experience with the food, service and the manager. I declined a gift card at that time figuring that I wouldn't try this place again, but last night I did. The place was stuffed with people because of happy hour and their specials. Got a waitress that was viably frazzled. We got the 2/$24 special. The appetizer was the spinach and artichoke dip and it was hot and delicious.The waitress came once to refill our drinks and apologised for the delay because the kitchen was slammed. Then we waited for over an hour for our main course while others seated after us were served. I was ready to leave when our dinners came to the table. I checked the french fries to see if they were hot and they were, but I then cut into the ribs and they were barely room temp. I told the waitress and she took them back and told me that the manager was coming over to talk to me.The manager told me that the order slip had been lost and she comp'ed the whole meal for us including our desserts. I do like their BBQ sauce Well I guess I will try this place again, but I don't have great hopes for this place.