| rev:text
| - This is a follow up review.
My first review of Jamis Bicycle (RB Inc - the distributor for Jamis Bicycle) landed them with one star. You can read the previous to see why.
Here is the kicker! I've since gone back to RB Inc to see what they had in bicycles and what they had to offer in the crowded market place. The location is in a little industrial zone and I arrived in the morning where other velo-shoppers were waiting at the front door. Don't go by the front door - go around the side where the parking lot is and you'll see the open bay door. (Door #2 ??)
Inside you will find bicycles displayed, and a tidy shop in front of the open bay door. The sales / technical staff (same guys) are true professionals. They know bikes and certainly seem like they are enthusiasts, knowledgeable, and are passionate about bikes and the bike community.
You can get every type of Jamis product here from a comfy cruiser, mountain bike, to roadsters of very good quality. I'd not heard of the Jamis brand before purchasing one, but they seem to have a good name in the upper echelons of the bike world.
Before you go to the warehouse check out their online excel spreadsheet to see if they have something in house you may like to buy before making a trip down.
http://www.rbinc-sports.com/home/factory-outlet
Unlike a Canadian Tire (ick) or pro cycle shop where all you can do is look at the bike and imagine how it rides, you are most welcome to bring it out to the parking lot for a short spin. This allowed me to know first hand how the fit, handling, and overall performance of the bike was. I wound up buying a great mountain bike and my buddy bought one too. A lady who came in with me bought a comfy suburban cruising bike, and another a high end road racer. All these transactions were within the first 45 minutes of the warehouse opening.
I can certainly see why as the staff (Sean) was a technical professional and from a sales side was not pushy, nor condescending, but very helpful, and informative.
Since then I've been wanting to update my review to give these guys a fair review but have been too busy (partially with bike trips - guilty as charged). Then I received an email from Richard of RB Inc on YELP, he owns the company. He let me know that the initial issues were dealt with by changing the way they answer calls from non-customer facing staff and working toward improvements based upon the review. Kudos to RB Inc. for the nice response. These are the types of companies I want to do business with. It's not about reprimanding, it's about teaching and improving staff and processes to give the best customer service at all times no matter one's official duties.
In the end, the quality of product, RB Inc's internal business practices, and the buying experience was top-notch and this is why RB Inc (Jamis Bicycle) is jumping from an initial one star rating to a five star rating.
NOTE: I won't rank pricing as the range goes from a couple of hundred to thousands of dollars.
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