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| - I eat at Nana's often and the food is good. Today, I had the pulled barbecue chicken with collards and mac & cheese. It was tasty and the service has been fair to good for most of my visits.
However, today I was very disappointed. When I arrived with my family, I noticed that plastic table cloths were being placed on ALL of the tables. I asked the server if they were having a special event, in which she replied, "They [guests] are, we [Nana's] aren't!"
I proceeded to ask if there would be anywhere for my family and I to sit. Another server chimed in and said "Sure, outside." I was so agitated by the response that I almost left. But, since I had my grandmother with me, who had not eaten for hours, I opted to check the temperature outside. She wanted to stay.
Once I arrived outside, I noticed that the same party had reserved outdoor tables- by covering with plastic table cloths, with only a few available. I was confused. Then, on the way out after our meal, the large party that took over the establishment had the doors blocked- trying to place their INDIVIDUAL orders. We had to weave through a "less than kind" crowd to get out of the place.
As a business owner myself, I consider it HIGHLY unprofessional to allow a party to reserve all of your tables, while remaining open to the public. Considering the dining space is small and not sufficient for private reservations, Nana's should have closed. It not only lacks taste but it also indicates a lack of control over your business. If it were not mild weather, Nana's would have lost 4 customers. In fact, as a result of this experience, I doubt I will frequent as often as before, as I consider the business ethics to be in poor taste.
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