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| - Walked in as I needed a simple nail polish change, which I figured I didn't have to do too much searching since it was so basic.
I think I got the owner (a woman) as she was the only one not wearing a white coat and had an air about her that she was the boss.
Anyhow, I asked how much a polish change was and I was told $6 for my hands, $8 for my feet. I thought that was a bit steep, but it's been a while since I've just gotten a polish change, so I chalked it up to inflation.
I was seated quickly and she proceeds to take of my finger nail polish. I say attempt, cause apparently she was having a difficult time (I had good polish on and it wasn't coming off as easily as she had hoped. She gets frustrated after a few seconds and proceeds to take the drill out. Wth? So I tell her, I have natural nails and don't want my nails drilled, if she needs me to take off the polish I will (cause she was obviously annoyed at the fact that it wasn't coming right off.) She says nothing and goes back to rubbing her cotton ball on them. A few seconds pass (yes, literally seconds) and she gets irritated again and reaches for her drill. This time I told her firmly that I didn't want her to use the drill. She kind of, aggressivly pushed the drill away and proceeds to try and pick off the polish with her nails. Ok...yes, the polish was tougher than usual, but honestly it wasn't that serious. I've had other techs take it off w/o getting their panties in a bunch, and it was rather alarming that she was so ticked by it.
Then as she's working away, I start looking around and see they have a price chart on the table and also on the wall. I scan the prices on the table, which don't mention the cost of a polish change, so I look on the wall and see the polish change is cheaper than what she quoted me. Finding this a bit odd, I ask her if her prices have changed and she says yes, points to the one on her table and says they've gone up. So I compare the 4 services she has listed on the table chart, to those on the wall, and they're exactly the same. At this point, I'm feeling a bit scammed and annoyed, but since I need to get this polish changed for a wedding I was attending shortly, I figured I'd just stick it out for the few extra bucks I had to pay.
She finishes up my hands and tells me to go sit in one of their pedicure seats to do the polish change on my toes. I asked if I could leave my shoes on (I had sandals on) because I'd need to leave quickly and I didn't want to ruin my hands or feet trying to put my sandals back on or dig through my purse. She looks down at my feet and shakes her head yes (again looking irritated) so I get situated in the pedi chair. I thought it was a nice touch for her to put a towel under my toes so that nothing gets wet when she doused the polish remover on my feet...and all was good, until I left the place and my toes were sticking to my shoes since the liquid soaked through anyways. Once I got back to the hotel and was getting ready for the wedding, I attempted to take my shoes off, only to find the polish remover actually bleached my shoes and my feet were stained from the color of my soles.
Needless to say, I don't live in Phoenix anymore, so I never have to return...but for those of you who do, I hope I can help shed light on a place where you may or may not get good service...and a nasty attitude to boot.
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