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  • Not happy with the service after purchase. I did a lot of research and did not find a big difference in prices, but I prefer to support small businesses so I decided to purchase a fridge from here. There is a $75 delivery/install fee, which is acceptable. However, I was told that it would be at least 4 days to have it delivered, which is a long time to go without fresh groceries. Somehow Lowe's (which has equivalent prices and many many many more customers), can get it to you within 24 hours after purchase with free delivery. What makes me most upset is that we received an automated message 3 days after purchase (at 6:30 pm) saying that it would be delivered the following day between 4-8 pm (very late in the evening for a delivery). And why automated? One of the reasons i enjoy shopping at "mom and pop" shops is to avoid that. Even after all of this, I can at least accept the late night delivery (again, wanting to support small business). But, here I am at 7:45 pm without a fridge after ensuring that I left work to be home by 4 pm. I have called numerous times to ask for an ETA but there is no answer. Yes, I have 15 more minutes for them to deliver within the window... but for a 4 day delivery at 8 pm without significant savings, I don't think that it is worth it. This store offers discounts due to dents, scratches etc, with a $75 delivery fee. You can get the same model at a major appliance store without damage and free delivery with only spending an extra $50-$100. If you ask me, knowing that the appliance is brand new and the convenience of not having to wait until 8 pm 4 days after purchase is well worth the extra $100. And literally 10 minutes after writing this we got a call saying they wouldn't be here until 9 pm. I highly recommend to shop elsewhere (maybe a place that actually respects people's time)
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