We ordered online, but our food was ready about 20 minutes after the 'pickup time'. Does anyone remember when you'd be offered a complimentary drink when they got so far behind on their pickup orders? I guess that's a thing in the past.
After handing us our order, we asked about fortune cookies. The employee behind the counter indicated they were near the utensils. There weren't any cookies in the bin - so we waited a minute till someone came back to us so we could ask them for the cookies that were in the bin back in their area.
4 of our orders specified extra sauce on the side, but when we got home there were only two unmarked sauce containers.
My General Tso's Chicken, while being a 'regular size' entree had very little sauce and what seemed like 4 or 5 small pieces of chicken (probably 8 of the inedible peppers that I needed to fish out).
Our experience at this Pei Wei has been a lot better in the past, so I can only assume these problems are due to policy changes or employee leadership problems. I love Pei Wei, but I'm going to think twice before returning to this location.