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| - My first year living at this complex wasn't too bad. I have lived in numerous apartments beforehand, so it was my first time renting out a condo. At under $900 for almost 1,000 square feet and no monthly water bill, it was a steal.
However, after that first year everything changed. New management came in and took over the renter's side (CRS - Condominium Rental Services) as well as new HOA for the owners. With this came the removal of front office staff in its entirety. Renters have to visit a remote office in Ahwatukee to pay their rent and have everything else done. This was and still is a pain because of the uncertainties that come with having a condo - especially one that is rented and the tenant has to reach out to management to get anything done. There have been several times where my water/heat/AC/electricity have gone out and there is absolutely no way to reach any emergency maintenance team. Your best bet is to call the number for the remote office and hope someone answers...better yet, hope that it happens on a weekfay between 10am-6pm.
Unfortunately for me, the owner of my condo is negligent as the day is long and I have had numerous appliances putz out in the last few months. I do not overuse these or abuse them, rather they are each almost 30 years old (older than me) and have never been upgraded or repaired. From what I have gathered, the owner just likes to slide by until something quits working entirely and then throws a fit when it has to be replaced. I would think that anyone with some basic common sense in home-owning wouldn't do this...but he is truly special. This brings me to my final complaint in this review.
Aside from these nuisances, I would have to say my biggest issue with this place is the people on the CRS property management team. Deborah Hoskinson and Matt Ward are the two primary members that run the remote office and all of the operations for the renters. For someone like me who has to go through each day wondering if one of the other ancient appliances will, at this point, explode - it has been a hassle to have to call as much as I have to put maintenance orders in. I try to be very self-sufficient and fix minor issues and only call if something is truly out of my scope. Even so, I have been talked down to and practically scolded for reporting these issues. Matt can be passive-aggressive at times, but has overall been actually helpful with it all. Deborah on the other hand....well....where do I start?
For someone that is supposed to be a "Manager" she sure does a piss poor job at it. She has screwed up my lease not once, but TWICE. So much so in fact that I was getting notices in my email and on my door that I owed hundreds of dollars in fees, and if I didn't pay them I would be evicted. When I presented this to her, she seemed to have no idea about it and kept telling me to "stop worrying so much" and "everything is fine". No. It's not. She also has a habit of making you feel like a lesser human being and being so condescending to you even though SHE is the one IN THE WRONG and the DIRECT CAUSE of the issues.
It's even worse when I have had to call in about the maintenance orders that I mentioned above. Half the time she doesn't put them into the system even though I am on the phone with her for a good 5-10 minutes as she is asking me for information. To top it all off, she has to throw in this to try and guilt trip me for doing what I am supposed to as a renter: "Well you were calling all the time...so I can only imagine what the owner is going to say this time!"
For the record...it had been a solid 3-4 months since my last maintenance call because somehow, by the grace of God, nothing had gone wrong in that time. So f*** me for wanting something fixed that is genuinely broken in the place that I pay to be a livable space each month?
Needless to say, I can't wait until my lease is up so I never have to deal with her ever again.
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