Updating my review so that my 4-star is now a 2-star. My family and I went on Sunday and received the worst service (at any Chipotle we've been to).
The girl giving the bowls/rice/meat mumbled everything she said and didn't speak up, even after my mom asked "what?" twice.
Then, I asked for a tortilla on the side for my bowl and she just looked at me like I was annoying her. Still, she didn't get a tortilla so I asked for one at the end.
The girl rang us up and just said the total amount. I had to ask if she got all of our items as none of it was repeated back.
We got a side of guac and my sister-in-law said they give chips with it (or at least ask), so I came inside to get them. The girl didn't acknowledge me and just took care of other people. I, then, stepped closer and just asked if we can have chips and she looked at me like I had two heads. She was rude and laughed, saying she asked if we wanted chips before - but no one in our group heard her say anything besides the total. I said that my mom ordered chips & guac before she went to get a table outside and all the girl said was, "well you can pay for chips now....." in a super condescending tone.
Pretty unfortunate that a place with great food can suffer from horrible customer service.