Not at all!! And your response lends credence to EXACTLY what I was saying! My son is an adult---his issue was that he does not like confrontation and said 'it's not that serious'! He did not admit to your staff being correct, as HIS order was the portion that was made incorrectly! And he explained that....it made absolutely NO sense to make the entire order over!! There was NO change to the order....the issue was that both orders were made with 'bone-in' and he wanted boneless! My portion of the order, as stated was correct---your staff, wasn't listening to that FACT!
Free food!!? Chicken?? Really?? NOONE asked for ANYTHING free or complimentary! All I ask for was MY portion of the order that WAS prepared correctly! How do you tell a customer that you aren't going to do that as I was told! All I did was suggest you provide some ameliorative measures in response to how your staff handled the matter! I didn't ask for or get anymore than what I PAID and asked for! The receipt PROVES EXACTLY that!! To resort to name calling---swindler and cheat....sorry, those are two things I am NOT, NEVER have been and NEVER will be!
It would be impossible for 3 different staff persons to verify anything as there was ONLY one person at the counter!! And she DID verify that she made a mistake!! Again, thank you Edith for telling the truth!
And, if what you were saying was indeed actual and factual you would have responded and resolved the situation prior to me leaving. The above response again shows just how UNPROFESSIONAL the management AND your establishment is!!