About: http://data.yelp.com/Review/id/XFdX3AScepcgDUG3U0XJgA

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About: http://data.yelp.com/Review/id/XFdX3AScepcgDUG3U0XJgA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-11-10 00:00:00 (xsd:dateTime)
itemReviewed	Verizon
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I have been a loyal Verizon client for 8 years and have stayed because overall they have the best coverage and usually come to some type of agreeable solution when working with their customer service. While working through an issue with customer service (phone broke in transit and I'm being charged as if I broke the phone... which is impossible because it never left my AZ Cardinals Otter Box), they advised to go to my local store to resolve the difference between what customer service was willing to credit and what was remaining on my bill. When I walked in, RJ, was bent over at one of the kiosks texting on his phone, looked up at me as if I was bothering him, and asked how he could help (no smile, no welcome, no eye contact). I advised that I was sent to the store by customer service to resolve the issue and he immediately went on the defensive trying harder to "win the conversation" than resolve the issue. Most of our conversation was his lecture on why it's not his fault and why I need to work with customer service, instead of what it should have been which is a seek first to understand then find a win/win solution for all parties. Even if what he was saying was accurate, the fact that he took zero time to understand the situation (if he would have read the notes, he was the one that initially helped me place my warranty order with customer service, thus not wanting to admit my phone was in pristine condition when he saw it) while presenting in an arrogant and condescending manor only makes my experience that much worse. I've interacted with him on other transactions and left feeling less than pleased, but this was by far the worst experience I've had. If you are a new customer, I'm sure he will treat you better, but if you go to this store for service, do not work with RJ. The sample size is big enough for me to feel comfortable in knowing I didn't catch him on a bad day and he is not someone that represents the store or brand as expected. He will be 100% the reason I start looking to take my 3 lines elsewhere.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Joe

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