I enjoy my experiences with all the Fair's Fair locations - the database is an excellent tool to finding books I want, and the customer loyalty program is a great incentive to make me keep coming back. The selection of books is also terrific, and I always find a lot of volumes of interest to me, even though my field of interest is narrow (in particular, military history). I am rating this store a 3 rather than the 4 I gave the others as I agree with another reviewer on the customer experience related to the staff - this is a very minor concern here. I actually like that the staff is non-intrusive, and the store is nice and quiet and you are able to browse. Another concern though is the ability to reach some of the higher shelves; more stools/ladders might be convenient for customers. The location itself is actually kind of cool, walking into the basement is an experience in itself, brings back memories of older times. I recall vividly a used book store my parents took me to in the 1970s in Kensington, in a building demolished decades ago, that I am reminded of every time I go in. Shopping in a store like this one seems almost like a rite of passage every urban dweller needs to experience.