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  • I went to this location yesterday (06/16/14) they say open till 8pm but had a sign they were closing early at 5pm due to a staff meeting which is fine I understand. They still took my car in and said they can look into my brake issue I was having. They brought me out to the garage and said my car would need two back new rotors and brakes as well as they would possibly need to replace the hubs on both back wheels. They could not diag the car any further and would need me to return tomorrow. They asked me when I would be back or if I would like to schedule an appointment, I said around 5-6pm tomorrow they said that's fine. I came back today at 5:15 pm and they remembered me. They started to write up a ticket but then the lady at the front said they only had one tech working till 7pm who would be able to properly "diag" my drum issue that is possibly bad, but they aren't for sure until they take the rotor and brakes off. She said if they do that and it's bad they can't fix it tonight even though they were open for 2 1/2 more hours because he leaves at 7pm and they would need to order the parts. Mind you I told them yesterday when I would be back and they said ok but never thought to tell me come earlier. So I said basically you don't staff qualified techs that can do every job your company says it can do until the close of business? After a round about conversation she agreed after that tech David leaves at 7pm no other techs can diag my car issue with the rear hub that I am having. I understand not being able to get parts tonight, but not having a tech able to diag my car as they say because they only have one guy named David working tonight that is capable of doing it? Not cool. While standing there waiting for the front desk lady to go ask the manger for answers to the multiple questions I kept asking her, there were two other customers with issues. One customer had his tire patched the day before by this business and it already failed which they told him they can't fix it again and he would need to buy a new tire. The other customer just left after having repairs and said his car is pulling hard to the right. I wasn't getting a warm and fuzzy feeling about this place. Mind you when the manager went to go pull in the car with the flat tire repair the upset customer asked the front desk lady what are all the reasons a tire patch could go bad? She responded with "a lot I'm sure, but I'm new here and only been here for about 8 days so I really don't know." I went down the street to Goodyear and the quotes were incredibly different. I was told by Firestone they offered 3 different types of rotors for $92 $82 $72 but at Goodyear I didn't even say anything I just got a quote and surprisingly their rotors cost $52?? The brakes are also about $60 cheaper. I was a first time and last time customer of this Firestone on deer springs and Aliante pkwy. I rarely ever leave reviews for businesses but when you go down the street for the same problem and get a quote for $100 some dollars less and your problem is fixed rather then paying possibly $1127.00 for rear brakes, rear rotors, and two new drums something isn't right. I see another couple customers reviews stating the same problem, this place tries to up sale and scare you into thinking your car is falling apart. Be careful folks and get a second opinion always with mechanical work. Thankfully I kind of got forced into getting a second opinion and I'm glad they sent me packing it worked out for the better!!
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