The food is great, but the customer service makes me not want to come back. I will say that the young ladies who took my order were very sweet and this 1-star review is not about them...it's about the manager.
I ordered the seafood mix, and when I got it, I saw a strand of hair in the mac salad. I took the hairy food up to the counter and asked one of the young ladies to replace my food because of the hair. She apologized immediately and took it to the person in the kitchen who prepared the food (who also seemed to be the manager).
Here's what I think should have happened: The manager apologize to me personally, replace my food, and offer a gift card as an incentive to return for another visit.
Here's what actually happened: The manager replaced my food in about 10 minutes and I heard him instruct the cashier to apologize to me. The cashier brought me my food and apologized. No manager interaction at all. Again, this 1-star review is not about the cashiers, because she seemed genuinely apologetic.
While the food is delicious, I can't support an establishment that doesn't know how to manage and rectify a customer's concern as delicate as finding hair in the food.
Aloha, Ono Hawaiian BBQ (and I don't mean 'hello').