The service is just awful!
I have noticed lazy staff members just leaning against the counters or having conversations between themselves and ignoring customers completely.
A recent experience that comes to mind which really crossed the limit to the point where I am looking to take my business online and shop at net-a-porter or shopbob shops alike etc.:
I bought my very first david yurman ring. They sent in as it was a few sizes to big. Well two weeks later when it arrived, it was too small. So back it went and it was going to be another two weeks. Well two weeks came and went and nothing. 3 days into the 3rd week, I called to request an update. Well wouldn't you know the lady on the other line couldn't find it in the system. I said I am coming in. I gave her my receipt and she ended up calling the place they had send it in to and came back saying they had further sent it externally and had not received the ring back. She promised she would call me and let me know the status as soon as they get back to her.
Three additional days go by and so I went back to the store and another lady helped me. She said to come back on Thursday or Friday as that is when they receive their parcels. I actually started laughing. I said, why don't you give me a call and let me know when it is arriving.
I see this business model turning sour very quickly if they do not do somthing about that staff they hire and train. Might as well visit the shops on Bloor itself to get the right service for the prices we pay for these items