Awful customer service. They also 'omitted' to say that they're return policy did not mean an actual refund but only store credit. The manager was very rude and kept saying that we were lying and no one would tell us and that WE should have looked at their sign (I don't recall seeing any sign but I don't think it should be the customer's responsibility to try and find it...especially when you've already asked the sales person..who you should be able to trust) after we asked about this. Never going back here again, even though I like Jean Machine, I would never go to this location.