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  • Initially we were so excited to find a local place to rent a travel trailer from and RV Rental Outlet seemed perfect. The trailer itself was okay and clean enough, but the microwave did not function and the battery was so worn out that it would not hold a charge even if we hooked up to our truck and charged the battery for hours. In fact each time we wanted to use lights (for more than 30 minutes) or bring in/out the pop-out we had to hook the battery up to our truck so it could run off our battery. But the biggest disappointment is...upon our return from the first trip (this past February), we reserved a trailer for the upcoming month of August and put down a deposit. After thinking about our trip camping, and how much we enjoyed the time out, we decided to purchase our own trailer and not rent again. So we called RV Rental Outlet on May 4, 2015 to cancel our August reservation and get the deposit refunded....It is now June 9, 2015 and we are still waiting for our deposit to be refunded. We've made 4 calls and each time they come up with a different excuse as to why we have not received a refund.... What's up guys? Is this how you run your business? We are very disappointed in the way RV Rental Outlet has handled our cancellation. The battery issue was something that we could deal with, but keeping money? Think not....
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