I'm so bummed to see all of the poor reviews for Pebble-Maryland. My husband and I have been taking our dog and cat here since we first adopted them and have always been happy with the vets, especially Dr. Sultan.
At first I wasn't entirely thrilled that they take the animals to the back to do any procedures but it actually makes a lot of sense. I'm always a nervous wreck when my babies need any procedures done and would probably just transfer all of that nervous energy to them! Neither of them are ever back there for longer than 20 minutes and that's only when the dog needs his claws clipped.
I've never had any trouble getting my questions answered nor have I had issues with billing. Whenever I've had to bring one of them in for tests, I've always been given an itemized quote that lets me know how much everything will cost. I've never been confronted with any billing surprises and I'm usually surprised by how little the visits cost.
I admit, I agree that the front office staff isn't always the friendliest but I'm more than willing to deal with that to make sure my babies are healthy, happy and don't come home from the vet traumatized.