I called and made and appointment over the phone, and got there 20 prior to my appointment, only to end up waiting 20 past my appointment time and I was still waiting to be seen. They had already called back other patients who had scheduled an appointment back before those who just walked in yet I was still waiting. I check with the front desk rep who stated she had noticed that I had an appointment but did nothing to mark my chart when I came in and I ended up sitting in the waiting room for over an hour to be seas if I were just a walk in. The staff there was nice enough don't get me wrong. But don't advertise the opportunity of a scheduled appointment if you don't intend to honor it.