This review is for LAS Lost and Found. They are simply amazing! Now that I frequently fly there (usually Terminal 3) I need to tell you that McCarran Intl Airport L&F staff is just a cut above other airports (only Honolulu is on par with them which is another story to tell). The first time, 3 months back I left my driver's license at the airline gate for my trip back to SFO. Someone either turned the license in or their cleaning crew found it. Regardless, when I email them through their website, I got a response and next thing I know, they have mailed it back to me within the week! Such great service and follow through.
Just two weeks ago, I landed in LAS but my phone rang and I had to sit down in front of the women's room to take the 15 minutes call. After the call, I got up and exited the terminal to discovered that some how I dropped my prescription sunglasses and the case. At that point, I was not sure if I left it on the plane from Long Beach or upon arrival. I contacted the airline as well as walked to the Lost and Found. They didn't have it that day and I left the next day for SFO. Before leaving I called the Lost and Found again and left a message about the sunglasses. I also email them on their website to be thorough. Then I departed, sadly depressed about losing the sunglasses. A day later, I got a call from a nice rep who thought they had found the sunglasses which got delivered to Terminal 1 where their main office is! I described it and she confirmed it. OMG! Saved me $400 to replace them and now I didn't have to go without them while driving so I can see. Cannot believe how efficient they are and so helpful. I gave them a shipping account for FedEx and she was so nice about getting it shipped out same day. I cannot say enough about the service at LAS Lost and Found. They are as good as it gets!