I will never go to this place again. Dr. Fletcher was very kind but I felt like the office staff was very dishonest & rude. I called when scheduling an appointment to make sure that I would only need to pay a $10 copay for an eye checkup & to get a prescription for new contacts. I have gone to eye doctors for over 15 years for this same exact checkup & always only needed to pay this $10 copay. They assured me that yes, it would only be $10.
After my checkup, they then informed me that I needed to pay an extra $70 because I had contacts & there is an extra fee for if you wear contacts. So frustrating because I specifically asked on the phone & would have gone to an eye doctor at Costco or anywhere else & not had to pay an extra $70 if I had known. They would not revoke the cost & would not even give me my prescription, saying I needed to come back the next day to make sure I would pay for it, even though I told them the amount could be deducted from my $130 contact credit (which they had said they could do).
They also pressured me over and over to buy my contacts there even though they were double the price of contacts at Costco. I kept saying no thank you & was told at least 3 more times that I should buy my contacts there.
Overall, it was a horrible experience & I ended up leaving in tears for being treated so rudely & dishonestly. I usually never write bad reviews but do not want others to have to go through the same experience.