The rude front desk staff is enough to make me not ever come back again. The older receptionist actually followed me back to my chair to argue with me after we came to an agreement, and I smiled, said thank you and walked back to where I was sitting. She stood over me and proceeded to argue her point which was that she can be more than 15 minutes late with my appointment, but I can't be more than 9. Oh yeah, she forgot to mention, she had two other wax technicians in the back not currently doing anything. That location is a franchise, and the owner was supposed to call me back months ago regarding the altercation. Needless to say, my business is gone for good.