I took my brand new 2017 Ram 1500 here for an exterior detail to remove water spots. I paid $200 for this service. Upon examining my truck afterwards I discovered scratches in one of the doors. The manager said it was not possible that this happened during the car wash and that those scratches had to be there before. I explained to him it was a brand new vehicle and the scratches were not there before, he told me it must have been like that when I bought it then and to talk to the dealership.
These scratches were NOT there when I purchased my truck.